FAQ

Do I need an account to place an order? No, you can also place an order as a guest. However, having an account with us offers the following benefits:

  • Fast checkout process

  • Easy access to your order status and order history

  • Updates on our new products and exclusive promotions

What should I do if I have forgotten my password? On the login page, click "Forgot password?" and you will be redirected to a page where you can create a new password.

What if I have entered the wrong email address? Please contact us at service@nzmetabolichealth.com so we can change your email address. We can update your email address, name, and shipping address, but we cannot modify the items in your order once it is placed.

Are there currency exchange rates? All our transactions are settled in US Dollars (USD). If your credit card is in another currency, the total amount of your order will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.

What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order? When you purchase online using your credit card, all your information is entered on an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order? We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note that any cancellations made after an order has been placed will be subject to a cancellation fee of 30% of the total price, regardless of when the order was placed (even if it is a second later), as the credit card processor/bank charges us a fee for cancellations.

Please note that orders that have already been packed or shipped cannot be canceled.

How do I set my shipping address? Since our website and services are based on English, all information you enter must be written in English characters, including punctuation. If your address contains non-English letters, it is recommended that you use the corresponding English letters instead.

Can I change my shipping address after placing an order? Please be aware that your shipping address cannot be changed after the order has been processed or shipped. Please update your shipping address to your residential address instead of a temporary address, as we do not know how long the customs department of the destination country will hold the package.

When will my order arrive? Delivery time depends on the shipping option selected. Once the order has been shipped, we will email your tracking information the next day, as tracking information usually becomes available 24 hours after the order has been shipped. We are not responsible for delays caused by the customs department in your country.

How do I track my order? We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order. You can track your order at nzmetabolichealth.com.

Can I use multiple discount codes in one order? Promotion and discount codes cannot be combined with other promotions or discounts unless otherwise stated.

What should I do if items are missing from my order? If something is still missing, please contact us immediately at service@nzmetabolichealth.com.